FAQs

🎟️ Attendee / Ticket Buyer FAQs

Buying & Receiving Tickets

How do I receive my tickets after purchasing? After completing your purchase, a confirmation email with your digital ticket(s) and unique QR code will be sent immediately to the email address provided. You can also log into your account at any time to view and download your tickets.

Do I need to print my ticket, or can I show it on my phone? Digital tickets displayed on your smartphone are preferred! Simply open the QR code on your mobile device at entry. If you prefer paper, printed tickets are also accepted.

What should I do if I didn’t receive my confirmation email? First, check your spam or promo folders. If it isn’t there, verify that your payment was processed, then visit our Find My Order page or contact support with the email address used during checkout.

What payment methods are accepted? We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as mobile wallet options like Apple Pay and Google Pay.

EventBookings

Refunds, Transfers & Event Changes

Can I get a refund on my ticket? Refund policies are set directly by individual event organizers. Please check the refund policy displayed on the specific event page before purchasing. If refunds are permitted, you can request one directly from your order history panel.

EventBookings

Can I transfer my ticket to a friend? Yes, most events permit ticket transfers unless explicitly restricted by the organizer. Go to My Tickets, select the order, click Transfer Ticket, and enter the recipient’s email address.

What happens if an event is canceled or postponed? If an event is canceled, you will automatically receive a full refund to your original payment method. If an event is rescheduled, your existing tickets remain valid for the new date, or you may request a refund within the organizer’s designated window.

🏢 Event Organizer FAQs

Setup & Ticket Management

How long does it take to set up an event and start selling? You can launch an event in less than 10 minutes. Simply sign up, create an organizer account, enter your event details (date, venue, description), set up your ticket tiers, and connect a payment gateway.

Accelevents Help Center

Can I offer multiple ticket types, tiers, or promo codes? Yes. You can create custom ticket tiers (e.g., Early Bird, VIP, General Admission, Group Passes), limit capacity per tier, schedule automated price changes, and generate promo codes or secret access codes.

RSVPify

Can I collect custom information from attendees during checkout? Yes. The custom registration form builder allows you to ask questions, require waivers, or collect specific details (e.g., T-shirt size, dietary preferences) during the purchase flow.

Eventcloud

Fees & Payouts

What are the platform fees, and who pays them? Our base fee is [X]% + $[X] per ticket sold. Free events are always 100% free with zero platform charges. As an organizer, you can choose whether to absorb these fees or pass them on to ticket buyers at checkout.

Eventcloud+ 1

When and how do I receive my payouts? Payouts are processed automatically via Stripe/Direct Bank Transfer. Depending on your gateway setup, funds from sales can be deposited into your bank account on a rolling basis (e.g., daily/weekly) or within 3–5 business days following the conclusion of your event.

Event Day Logistics

How do I scan and check in attendees at the gate? You can download our free Organizer Check-In App on iOS or Android. Use any smartphone or tablet camera to scan QR codes on digital or printed tickets for real-time validation and instant fraud prevention.

EventBookings

Can I sell tickets at the door on the day of the event? Yes. The organizer app allows you to process walk-up card or cash sales directly at the door, automatically updating your master inventory and analytics in real time.